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Frequently Asked Questions
Shipping information
We Ship to US, Canada, NZ and within Australia using Australia Post and Local Carriers.
AUSTRALIAN CUSTOMERS:
We ship around Australia using Australia Post.
You will have the option to choose Standard shipping which will take 2-8 business days for $10 or Express shipping which will get your wearable artwork to you faster and will cost $14.
You will receive a tracking number with confirmation of fulfillment of your order.
Please allow 2 days for us to process your order.
Orders over $150 will receive free shipping within Australia.
If your order is a gift please let us know at the checkout :)
INTERNATIONAL CUSTOMERS:
We are currently shipping to USA, Canada, and New Zealand using Australia Post and local carriers in your country.
You will have the option to choose Standard shipping or Express shipping which will get your wearable artwork to you faster. At the moment I am unable to give you a firm estimation of when your package will arrive as Austrlralia Post cannot give me that infromation. Express post to USA may take around 10 days.
You will receive a tracking number with confirmation of fulfillment of your order.
Please allow 3 days for us to process your order.
Orders over $150 AUD will receive free shipping
If your order is a gift please let us know at the checkout :)
Payment Options
We accept payments through all major payment options including:
PayPal
Visa
Mastercard
Amex
Union Pay
Shop Pay
Apple Pay
Googl Pay
Eftpos
You can select your preferred payment method at the checkout.
What is your returns policy?
We want you to be happy with your wearable art work. Here is a summary of the main points in our returns policy please refer to our full policy for details. You can access it at the bottom of the shop page.
- If a product gets damaged in transit to you or if there is a major failure due to poor materials or workmanship - we offer 100% refund.
- We hope that you will choose your wearable art jewellery carefully. We are not requred under Australian consumer law to refund for change of mind. Please contact us if you would like to talk about an exchange.
- Timing: we have a 30-days Return & Exchange Policy, since the day item was received. We will not refund or exchange for normal wear and tear or if the item has been misused (see "Caring for your Wearable Artwork"
- To be eligible for a exchange goods must be, unused, undamaged and accompanied by proof of purchase.
- If the item is damaged or has broken in transit, please email customerservice@rennique.com with the subject 'Returns' and include your order number, name the reason for the return and a photograph of the item showing the problem.
- We will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
- Please note that customers are responsible for shipping costs of returned items.
- When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
- If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
Full returns policy can be found at the bottom of each page of our store
How do I place my order?
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 2business days. Time taken for Australia post to deliver will depend on whether you select Standard or Express shipping.
You can contact us using the chat function in the online store or email customerservice@rennique.com.au We will respond to you as soon as possible during work hours or the next business day.
What if there is a problem with my order when it arrives?
If there is a problem with your order when it arrives (maybe it is the wrong product, something is missing or something got broken) please contact us as soon as possible by email (customerservice@rennique.com) and include an explanation of the problem, your order number and a photo that shows the problem and your phone number. We will contact you to find a solution.
Do you offer a warranty?
We do not have a warranty as such but you are entitled to certain protections under Australian law. You will find more details in our "returns" section
How can I contact you?
You can email us on customerservice@rennique.com
How can I contact you if I have question?
You can use the chat function here on the online store and it will send me a notification. You can also email us on customerservice@rennique.com and give some details about your question as well as a phone number. Someone will contact you within 24 hours.
Do you offer discounts or promotions?
WE may offer discounts from time to time as a "thank you" gesture to customers. We may also offer discounts as part of promotions on social media.
Are your jewellery pieces nickel-free or hypoallergenic?
I have not had any issue with customers reporting a reaction to the Polymer Clay used in the work. I do coat some components (such as magnetic clasps) with a protective product called Sensa Guard which protects sensitive skin. Wherever possible tarnish resistant artistic wire is used which as a protective coating which should minimize risk or allergy.
Pierced earring fittings can be changed for surgical steel (non allergenic) on request but please be aware that these will alter the appearance of the piece and are available only in “silver” colour. I can coat normal earring fittings with the protective layer of Sensa Guard if requested. Please be aware that this protective layer may wear off with time and you may need to recoat with Sensa Guard or similar product.
Do you have a physical store where I can view your products?
Rennique is an online store. I have a limited selection of work available from Art Time, 203 Brisbane St, Ipswich, Qld.
About your Wearable Art Jewellery
Are your products handmade?
All of the pieces for sale on the Rennique store are handmade in Australia by Ronita Neal, an award winning artist in Queensland.
There are usually a very small number of pieces made with each design, usually less than 20 pieces and each of these pieces will be slightly different because they are handmade or becuase I have made similar but not identical designs.
Some pieces are truely one-of-a-kind becaue the particular process used means the same combination of colour and shape cannot be reproduced exactly again.
They are designed and made using all of the knowledge gained by many years making art using various mediums.
Do you offer customisation or personalised jewellery
We may be able to accomodate some requests for customisation such as non-pierced earring fittings, change of clasp tiype ro profiding short instead of long earrings to go with a set.
Wheter these changes are possible withll depend on the design and construction of each item and wheither there is any of the original material left.
If you woud l liel to request any customisation please contact us to see if it is possible. Any customisation will incur extra costs.
Can I ask for a something to be designed and made just for me?
Any requests for personalised custom items will require further discussion and you should be aware they will incur higher costs. Please contact us on customerservice@rennique.com to request a consultation.
How do I take care of my wearable art jewellery?
I would like you to be able to enjoy your wearable artwork for many years but you will need to take care of it, just as you would any other artwork.
This jewellery is hand made by me (Ronita). While I take care when making this work and I use good quality materials please remember that you may need to be more careful when wearing these pieces than you might be with things that are made in a factory. There is more detailed information available on my blog but the main things to remember are:
1) Please do not spray perfume or other chemical substances onto the jewellery as it may damage the surface. THe pieces are not intended to be worn while doing cleanng or other activities that might result in them being exposed to chemicals
2) If the main piece (polymer clay component) needs cleaning please use water and a soft cloth first. IF necessary use some gentle soap and a soft colth. Please do nto scrub or use abrasives ro strong chemicals.
3) While the pieces are reasonably strong it is best not to subject them to continual impact with hard surfaces (e.g, banging on a desk while working) or against sharp pbjects as this will probable result in damage tot he surface.
4) Please avoid "tugging" or pulling on the pieces (for example children pulling on the pieces or being caught in the safety belt in the car).
5) if any of the metal tarnishes (most likely metal neck ring) please clean as per general instructions for celaning tranished jewellery (least aggressive method).
6) Avoid dropping your artwork onto hard surfaces as it is possible it might break. The pieces are reasonably strong as I take care to prepare all the materials properly but there is still a chance it may break depending the design of the particular piece or the angle it hit the hard surface.
Can I request a repair for a piece of jewellery I love?
Yes we would love to help you to continue to enjoy your wearable art and we understand that sometimes you can love your jewellery to "death". Sadly, in some cases repair may not be possible but this will be assessed ona case by case basis as will the cost of any repair.
please email customerservice@rennique.com with your request, your phone number and a photo of the piece you would like to talk about. We will contact you to see if we can help.
If at some point in the future you decide you no longer want to keep your wearable artwork or you would like to see if it can be remodeled please contact us. We would be sad to think these small works of art would be thrown away.
What materials do you use in your jewellery?
I try to use only good quality materials in my wearable artworks.
THe main material used is Polymer Clay. It is a manmade modeling material made from polyvinal chloride (PVC). I use a well known brand (Sculpy Premo and Soufle) which is known for its strength and stability when prepared properly. This material is safe to work with and is safe to ewar.
Wherever possible I use tarnish resistant artistic wire when making wire components and links. I also use strong flexible stringing wire when making longer necklaces. It has 49 individual strands of wire in a clear protective coating. It is also kink resistant. For stretch bracelets I use a high quality brand of chord called Stretch Magic which is known for its strength and durability when taken on and off properly.
I try to select high quality seed beads, glass beads and other metal components but because I do not mke these componenets I cannot be sure of their durability. I sometimes coat metal components with a protective coating called Sensa Guard to protect them and the wearer but this may need to be renewed from time to time,
Can I request a specific size or colour for my purchase?
In most cases this will not be possible.
Each of the pieces available have been carefully designed and hand crafted in small quantities. The this means that in most cases the size cannot be changed without destroying the integrity of the design. In many cases it is not possible to produce the same product in a different size. If you have a particular request please contact us via customerservice@rennique.com and I will let you know if the existing piece can be modified or something similar can be made. Any alterations or modification of design will incur an additional cost.
It should also be noted that unless I can physically “fit” the piece to you personally it may not be possible to provide what you are asking for. I will do the best I can based on the information you provide.